Privacy Policy for Rally Rackets

Last updated: 23/09/2025

At Rally Rackets, your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have when using our website https://rallyrackets.com.

1. Who We Are

Rally Rackets is an online store and community for racket sports. Our website address is https://rallyrackets.com.

2. Information We Collect

We may collect the following types of information:

Account Information – If you register, we store your name, email, and login details.
Order Information – When you make a purchase, we collect your name, billing/shipping address, payment details, phone number, and email.
Payment Information – Payments are processed securely through third-party providers (e.g., Stripe, PayPal). We do not store full payment card details on our servers.
Comments – If you leave a comment, we collect the information you enter, your IP address, and browser details to help prevent spam. If you use Gravatar, your profile picture may appear publicly.
Media Uploads – If you upload images, please avoid including location data (EXIF GPS), as other visitors can download and extract it.
Cookies & Usage Data – We use cookies to improve your experience (e.g., remembering login details, saving shopping cart contents, tracking site performance). You can disable cookies in your browser settings.
Embedded Content – Articles and pages may include videos, images, or content from other websites (e.g., YouTube). These websites may collect data about you just as if you visited them directly.

3. How We Use Your Information

We use the information we collect to:

Process and deliver your orders.
Manage your account and provide customer support.
Improve our website, services, and shopping experience.
Prevent fraud and ensure website security.
Communicate with you about your orders, updates, or promotions (if you’ve opted in).
Publish and manage comments on our site.

We do not sell or rent your personal information to third parties.

4. How Long We Keep Your Data

Orders – Order records are kept as required by law (e.g., tax/accounting purposes).
Comments – Stored indefinitely so we can recognize and approve follow-ups automatically.
Accounts – Personal details are stored as long as you maintain your account. You can edit or delete this information anytime (except usernames).

5. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

Payment processors (e.g., PayPal, Stripe) to securely handle payments.
Delivery services to ship your orders.
Fraud prevention and spam detection tools to keep our website safe.
Analytics providers (e.g., Google Analytics) to improve site performance.

These third parties only receive the information needed to perform their services.

6. Your Rights

You have the right to:

Request a copy of the personal data we hold about you.
Correct or update your personal details.
Request deletion of your personal data (unless we are legally required to keep it).
Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at postmaster@rallyrackets.com

7. Cookies

We use cookies to:

Remember your shopping cart contents.
Save your login details and display preferences.
Track website usage to improve performance.

You can control cookies through your browser settings. Please note that disabling cookies may affect site functionality.

8. Security

We take data security seriously and use measures such as encryption (SSL), secure payment gateways, and restricted access to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from children. If we learn that we have collected information from a child, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

📧 postmaster@rallyrackets.com